Returns and exchanges
We understand that sometimes a product may not meet your expectations or needs. Our goal is to make the return or exchange process as smooth and straightforward as possible.
Return Policy:
- Eligibility: Items must be returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Process: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to send your item back to us.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchange Policy:
- Eligibility: Items must be returned within 30 days of purchase for an exchange. The item must be in the same condition that you received it and in the original packaging.
- Process: To exchange an item, contact our customer service team with your order number and the details of the product you wish to exchange. We will provide instructions on how to proceed.
- Exchanges: Once we receive your item, we will send you a replacement. If the replacement item is out of stock, we will issue a store credit or refund.
Non-Returnable Items: Certain types of items cannot be returned, including perishable goods, custom products, and personal care items. Sale items are also non-returnable.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Customer Support: If you have any questions about our returns and exchanges policy, please contact our customer service team. We are here to assist you and ensure your satisfaction.