Shipping and delivery

We strive to provide a seamless and efficient shipping and delivery experience for all our customers. Below you'll find important information about our shipping policies and procedures.

Shipping Policy:

  • Processing Time: Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options, including standard and expedited shipping. Delivery estimates depend on your chosen shipping method and your location.
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1-2 business days

Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy:

  • We currently ship to select countries outside the United States. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country.

Customs, Duties, and Taxes:

  • [Your Company] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery Issues:

  • Damages: If you received your order damaged, please contact our customer service team immediately. We will help you file a claim with the shipping carrier and arrange for a replacement if necessary.
  • Lost Packages: If your package is lost during transit, please contact our customer service team. We will work with the carrier to locate your package or issue a replacement if the package cannot be found.

Customer Support: If you have any questions or concerns regarding your shipping and delivery, please contact our customer service team. We are here to assist you and ensure that your shopping experience with us is exceptional.